Refund policy

1. Return & Exchange Policy

At Vastram, we strive to deliver premium-quality uniforms and apparel. If you are not fully satisfied with your purchase, we’re here to help.

  • Returns/exchanges are accepted within 7 days of delivery.

  • Products must be unused, unwashed, and in original condition with tags/packaging intact.

  • Customized or altered products are not eligible for return.

  • Refunds will be processed to the original payment method within 7–10 business days after inspection.

  • Exchange is subject to stock availability.

To initiate a return/exchange, please contact us at:
📧 ecommerce@vastram.net | 📞 9606050897

2. Terms of Service

By accessing and shopping on vastram.net, you agree to the following terms:

  1. Use of Website – You agree not to misuse our website or services.

  2. Orders & Payments – All orders are subject to acceptance and availability. We reserve the right to cancel orders due to stock or technical errors.

  3. Pricing & Availability – Prices are subject to change without prior notice.

  4. Intellectual Property – All content (logos, designs, text, images) is owned by Vastram and cannot be used without permission.

  5. Liability – Vastram is not liable for delays caused by courier partners, natural events, or incorrect addresses provided by customers.

For questions, contact us at:
📧 ecommerce@vastram.net | 📞 9606050897

3. Shipping Policy

We ensure your orders reach you quickly and safely.

  • Orders are dispatched within 2–4 business days after confirmation.

  • Delivery time: 5–10 business days (may vary by location).

  • Shipping charges, if any, are displayed at checkout.

  • Free shipping may be offered during promotions.

  • Customers will receive a tracking link once the order is shipped.

  • In case of delays, we will notify you via email or phone.

For shipping support:
📧 ecommerce@vastram.net | 📞 9606050897

4. Privacy Policy

Your privacy is important to us.

  • We collect only necessary information (name, contact, delivery address, payment details) to process your order.

  • We do not share or sell your personal data to third parties.

  • Payment details are securely processed through our payment gateway (Razorpay/PhonePe PG).

  • You may opt out of marketing emails anytime.

  • For any privacy-related queries, reach out to:
    📧 ecommerce@vastram.net | 📞 9606050897